Refund policy
Refund policy
Our voluntary refund policy covers unused accidental subscription renewals only.
Eligible subscription renewals
Accidental monthly or annual subscription renewals are refundable if you contact us within 7 days of the renewal payment and have not used any paid benefits from that renewal.
Purchases not covered
Initial subscription payments, pay-as-you-go credit purchases and lifetime purchases are not refundable under this voluntary policy. Renewals are not eligible once paid benefits from that renewal have been used, or when the request is made after 7 days.
Cancelling a subscription
Cancellation stops your next renewal. Unless an eligible renewal is refunded, your subscription access continues until the end of the current paid period. Cancelling does not automatically request a refund.
Request a refund
Email hello@powerpresent.ai from your account email address, or use the contact form. Identify the renewal payment and explain that it was accidental. We will check the request date and whether paid benefits from that renewal were used, then reply within 48 hours.
Your legal rights
This voluntary policy does not limit your rights under applicable law.
Questions
What counts as using paid benefits?
We check use of paid features or credits provided by the renewal. Simply signing in or using features available on the Free plan does not count as using paid benefits.
What happens when a renewal is refunded?
Refunding a renewal ends the access and removes the credits supplied by that renewal. Your presentations and unrelated credit purchases are retained.
When will the money arrive?
Approved refunds are returned to the original payment method. Your bank or payment provider determines when the refund appears in your account.